In compliance with the Higher Education Opportunities Act of 2008 (HEOA), institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.
It is recommended that students taking online classes at Auburn University Montgomery (AUM) first pursue their concerns with the department and college. In compliance with the AUM Student Handbook, complaints regarding grades, a formal written letter must be sent to designated faculty member of the course. If the complaint is not resolved with the designated faculty member, a formal written letter must be sent to the department head or chair.
If a student has a grievance, a formal written letter must be sent to the Office of the Provost at Auburn University Montgomery. Harassment complaints must be sent to the Office of Human Resources at Auburn University Montgomery. The Title IX Discrimination Complaint Form
(including sexual harassment) can be found by following this link: http://www.aum.edu/docs/default-source/human-resources/title-ix-complaint-form---final.pdf?sfvrsn=4
If the issue cannot be resolved internally and the student seeks further resolution, the student may refer to the contacts below for the appropriate accrediting body or state agency.